Key performance indicators (KPIs) should be a part of every laboratory’s quality improvement plan, and that includes outreach-specific KPI metrics. Financial, internal-facing, and client-facing KPIs for outreach programs help to create a scorecard that allows a laboratory to continuously monitor and enhance its service.

By Ellen Dijkman Dulkes • May 15, 2023

In this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about supplies. Having appropriate supplies is the critical first step in collecting and preserving specimens.

By Nicole Holman • April 17, 2023

Having an efficient and effective supply provision program is a cornerstone for laboratory outreach program success. By providing adequate specimen collection supplies in compliance with current regulations, the outreach laboratory-customer relationship is certain to succeed.

By Jane Hermansen • April 11, 2023

Faced with a population increase and the need to expand both laboratory testing capacity and capabilities, Yuma Regional Medical Center leaned into its relationship with Mayo Clinic Laboratories to gain insights to strengthen community ties, attract new providers, and positively impact patient outcomes.

By Robin Huiras-Carlson • March 27, 2023

On this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager, returns with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton to chat about National Medical Laboratory Professionals Week, April 23–29.

By Nicole Holman • March 20, 2023

Medical Laboratory Professionals Week, an annual celebration held in April, is a great time to raise awareness of the impact the laboratory has on patients and providers in the community. Lab Week is also an opportunity to spotlight the hardworking staff and the value they bring to the communities they serve. The Mayo Clinic Laboratories outreach team shares some ways you can celebrate Lab Week while raising awareness of how the community laboratory provides essential health care services.

By Ellen Dijkman Dulkes • March 14, 2023

Laboratory outreach is subject to many rules and regulations. It’s a herculean task to become fluent and then remain current in the ever-changing health care environment. Because of the broad nature of laboratory outreach, there is no single source of knowledge. Read now to find out the most frequent questions.

By Jane Hermansen • January 10, 2023

One of the best partners to move specimens to the hospital testing laboratory is a reliable courier service. Courier employees interact regularly with hospital outreach clients and are a valuable asset in representing the hospital brand. Therefore, an effective partnership with the courier is essential to creating an effective outreach program and a positive patient experience.

By Ellen Dijkman Dulkes • December 6, 2022

The fundamentals of revenue compliance February 8, 2022 Learn about the latest in laboratory compliance billing, including topics such as PAMA and COVID-19. This free webinar ...

By Mayo Clinic Laboratories Outreach Team • February 8, 2022

PAMA Implementation Delayed for 2022 December 10, 2021 The laboratory industry is breathing a sigh of relief with the passage of S. 610, the Protecting Medicare and ...

By Mayo Clinic Laboratories Outreach Team • December 10, 2021

ASCP 2021 Conference – Live and Virtual November 19, 2021 From October 27 – 29, 2021, the American Society of Clinical Pathologists hosted a concurrent LIVE ...

By Mayo Clinic Laboratories Outreach Team • November 19, 2021

Every clinical and anatomic pathology laboratory in America is affected by new Medicare and Medicaid coding and billing changes that take effect every year on Jan. 1. Next year is no exception, with new codes, revised codes, and deleted codes. Tune in and hear from one of our industry’s experts and prepare for the 2022 changes today.

By Mayo Clinic Laboratories Outreach Team • November 16, 2021

Seven Key Learnings from Leveraging the Laboratory (Virtual), 2021 October 26, 2021 On September 27-28, 2021, Mayo Clinic Laboratories held its 32nd Leveraging the Laboratory conference, ...

By Mayo Clinic Laboratories Outreach Team • October 26, 2021