PACE / State of CA / State of FL
June 14, 2023
This webinar highlights the effect on patient/employee satisfaction, laboratory operation costs, and patient expectations for a positive collection experience.

PACE / State of CA / State of FL
June 14, 2023
This webinar highlights the effect on patient/employee satisfaction, laboratory operation costs, and patient expectations for a positive collection experience.

Every clinical and anatomic pathology laboratory in America is affected by new Medicare and Medicaid coding and billing changes that take effect every year on January 1.

In this month’s “Outreach Webinar,” hear from Mayo Clinic Laboratories attorney Sharon Zehe, J.D., who answers frequently asked questions from hospital laboratory outreach programs. Typical questions include: What is the best business model? Should the laboratory have a separate Tax ID (EIN)? Does the laboratory need a separate NPI number? Should the outreach program remain as a hospital department? What are the advantages and disadvantages of each model?

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about key performance indicators (KPIs). KPIs for a laboratory department should include outreach-specific KPIs, which can be used to support process improvement efforts and communicate the value and success of an outreach program.

Key performance indicators (KPIs) should be a part of every laboratory’s quality improvement plan, and that includes outreach-specific KPI metrics. Financial, internal-facing, and client-facing KPIs for outreach programs help to create a scorecard that allows a laboratory to continuously monitor and enhance its service.

PACE / State of CA / State of FL
June 14, 2023
This webinar highlights the effect on patient/employee satisfaction, laboratory operation costs, and patient expectations for a positive collection experience.