Mayo Clinic Laboratories’ Outreach Program delivers on our promise to provide the right test to the right patient. Our collaborative outreach partnerships provide hospital laboratory leaders with Mayo Clinic expertise and individualized strategies to develop robust outreach programs with the capacity to provide advanced testing locally. Our experienced, industry-leading outreach consultants offer unparalleled insights and experience to help hospital-based laboratories evolve from cost-centers to revenue generators.
Underscored by our core belief that the best care is delivered locally, our outreach program connects teams of experts with providers across the United States to cultivate a suite of solutions to help laboratories build and sustain outreach programs that improve efficiencies and minimize waste. This increases hospital revenues, decreases costs, and most importantly, improves patient care.
The latest
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They build on their previous discussion about customer service by focusing on service recovery. They discuss strategies for responding to mishaps in the laboratory in a way that supports your broader customer service goals.
March 18, 2019 Jane Hermansen, Outreach and Network Manager at Mayo Medical Laboratories in Rochester, Minnesota, recently authored an article featured in MedicalLab Management on integrating laboratory[...]