Introducing the Test Not Performed (TNP) Report

To help you manage billing charges associated with test cancellations and tests not performed, Mayo Clinic Laboratories has an interactive Test Not Performed (TNP) Report. The report:

  • Captures TNP and canceled results at the orderable level of a test code.
  • Identifies at the test level when a TNP or cancellation has occurred for orders that contain complex test build and billing structures such as reflexes and profiles.
  • Enables clients that bill on order the ability to manage credits based on testing that was not performed.
  • Allows laboratories to proactively work with providers on recollection or next steps for best patient care.
  • Does not replace the client invoice, which will continue to be the complete billing record.
  • Users can now export TNP data to an Excel file. The columns and rows in the Excel file are fully expanded when the user opens the file. Therefore, all text in the Reason column (and all columns) is immediately viewable.
  • A new “Completed” column has been added to the TNP search results table. Users can check the checkbox for a row in the table to indicate the report has been managed/completed. The column can be sorted by clicking the arrows in the column header.

Navigating to the TNP Report

The TNP Report is located within Metrics & Reports on the My Dashboard section of our website. The report is only available when you have signed into the website with your username and password.

Modifying Search

Select the desired account(s) and date range. Data will be updated daily, and records will be available for 60 days.

Features of the Web Tool

The tool is flexible to help you get to the information you are looking for as efficiently as possible. The customizable features include sorting, searching, web-form customization, modifying the amount of data entries displayed, and exporting a CSV, Excel, or PDF file for additional data analysis and reporting. The number of rows displayed is adjustable and the columns included is customizable.

Column sort, search and CSV, Excel or PDF export

Customize Notifications

Users are also able to opt in, opt out, and specify the frequency for receiving TNP Report notifications using the Subscriptions tab in Settings on the My Dashboard section of our website.  Email frequency options include once a day, once a week or every two weeks.


Clients can search invoices by account number(s).

  • A client that has only one account will see their single account number displayed above the date range fields:


If you have any questions, please contact your Regional Service Representative/Specialist.