Outreach

Faced with a population increase and the need to expand both laboratory testing capacity and capabilities, Yuma Regional Medical Center leaned into its relationship with Mayo Clinic Laboratories to gain insights to strengthen community ties, attract new providers, and positively impact patient outcomes.

On this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager, returns with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton to chat about National Medical Laboratory Professionals Week, April 23–29.

Medical Laboratory Professionals Week, an annual celebration held in April, is a great time to raise awareness of the impact the laboratory has on patients and providers in the community. Lab Week is also an opportunity to spotlight the hardworking staff and the value they bring to the communities they serve. The Mayo Clinic Laboratories outreach team shares some ways you can celebrate Lab Week while raising awareness of how the community laboratory provides essential health care services.

On this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, sits down with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton to delve deeper into the world of outreach program management. As true pioneers of the department at Mayo Clinic, Ellen and Brianne share their robust knowledge and experience on the journey to becoming an outreach leader.

Outreach management is not taught in a formal training program. The path can be diverse, with different means and methods for success. Whether you inherited an outreach program or have built one from the ground up, here are seven tips to improve your success.

In this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, and Shannon Bennett, director of regulatory affairs for Mayo Clinic’s Department of Laboratory Medicine and Pathology, discuss the regulatory environment, its impact on outreach laboratories, and how lab staff can best stay on top of changing laboratory regulations.

Laboratory outreach is subject to many rules and regulations. It’s a herculean task to become fluent and then remain current in the ever-changing health care environment. Because of the broad nature of laboratory outreach, there is no single source of knowledge. Read now to find out the most frequent questions.

One of the best partners to move specimens to the hospital testing laboratory is a reliable courier service. Courier employees interact regularly with hospital outreach clients and are a valuable asset in representing the hospital brand. Therefore, an effective partnership with the courier is essential to creating an effective outreach program and a positive patient experience.

In this episode of the "Leveraging the Laboratory" podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, discusses courier options and logistics with outreach colleagues Brianne Newton and Ellen Dijkman Dulkes. They highlight what needs to be considered when choosing a courier service and how to leverage the courier partnership so it adds value to your outreach lab.

An effective laboratory outreach program can unlock a wide array of benefits for a health system and its laboratory. Every day, hospital laboratories struggle for dollars to meet the challenges of decreasing reimbursement and rising costs. How are they expected to survive (or possibly even thrive)? That is where laboratory outreach can make a difference. In outreach, a laboratory’s services become externally focused rather than only concentrating on the patients in hospital beds. It is the opposite of traditional lab medicine — it is entrepreneurial, intentional, and effective.

In the inaugural episode of the "Leveraging the Laboratory" podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by outreach colleagues Brianne Newton and Ellen Dijkman Dulkes. They discuss their laboratory backgrounds, the history and importance of laboratory outreach, and how their work can support the growth of hospital laboratories.

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