Laboratory/Patient Safety/Quality

Originally presented October 9, 2019
PACE / State of CA / State of FL
In this “Continual Improvement” webinar, we will discuss the basic framework for investigating, designing, and documenting a laboratory design or redesign project.

R. Ross Reichard, M.D., DLMP Vice Chair of Quality and Associate Chair of Practice, recently contributed to a College of American Pathologists (CAP) article in CAP Today. The article, “How the Laboratory Drives Patient Satisfaction,” explores the myriad ways laboratories can monitor and improve the patient experience.

PACE / State of CA / State of FL
In this month’s “Virtual Lecture” learn what it takes to develop an onboarding program for new supervisors and managers while exploring the importance of supporting your new leaders.

PACE / State of CA / State of FL
This “Continual Improvement” webinar will assist leaders in contemplating their current leadership styles and developing their potential for growth.

PACE / State of CA / State of FL
This “Continual Improvement” webinar will take a closer look at the different Clinical Laboratory Improvement Amendments (CLIA) roles and responsibilities.

PACE / State of CA / State of FL
This “Phlebotomy” webinar will provide an introduction to cost of quality. The main components of the presentation will include discussions on the cost of attaining quality and the cost of poor quality.

PACE / State of CA / State of FL
This “Continual Improvement” webinar will provide a method of analysis for determining a test-cost budget that is aligned with the new Medicare reimbursement plan under the Protecting Access to Medicare Act of 2014.

PACE / State of CA / State of FL
This “Continual Improvement” webinar will provide several practical techniques to improve employee engagement. With a little preparation and a few minutes each day, lab managers or those in other leadership roles should be able to improve the level of employee engagement on their teams.

PACE / State of CA / State of FL
This “Phlebotomy” webinar will provide an update of litigation trends affecting phlebotomists.

PACE
These “Customer Service” modules are a tool to enhance interactions with your clients and build an exceptional customer service experience.

PACE / State of CA / State of FL
This “Continual Improvement” webinar discusses the use of a balanced scorecard, a strategic planning and performance-management tool.

PACE / State of CA / State of FL
In this month’s “Virtual Lecture,” James Hernandez, M.D., expresses the importance of safety and why it is integral in processing and phlebotomy.

PACE / State of CA / State of FL
This “Phlebotomy” webinar describes the American Association of Blood Bank’s pre-transfusion standards and how they apply to a blood bank.