Laboratory/Patient Safety/Quality

Laboratory/Patient Safety/Quality

PACE / State of CA / State of FL
December 18 | 11am -12pm CT
This “Phlebotomy webinar” will discuss ethical issues frequently faced by phlebotomists.

By MCL Education • November 6, 2019

PACE / State of CA / State of FL
In this “Continual Improvement” webinar, we will discuss the basic framework for investigating, designing, and documenting a laboratory design or redesign project.

By MCL Education • September 23, 2019

R. Ross Reichard, M.D., DLMP Vice Chair of Quality and Associate Chair of Practice, recently contributed to a College of American Pathologists (CAP) article in CAP Today. The article, “How the Laboratory Drives Patient Satisfaction,” explores the myriad ways laboratories can monitor and improve the patient experience.

By Molly Dee • August 2, 2019

PACE / State of CA / State of FL
In this month’s “Virtual Lecture” learn what it takes to develop an onboarding program for new supervisors and managers while exploring the importance of supporting your new leaders.

By MCL Education • July 24, 2019

PACE / State of CA / State of FL
This “Continual Improvement” webinar will assist leaders in contemplating their current leadership styles and developing their potential for growth.

By MCL Education • June 12, 2019

PACE / State of CA / State of FL
This “Continual Improvement” webinar will take a closer look at the different Clinical Laboratory Improvement Amendments (CLIA) roles and responsibilities.

By MCL Education • March 13, 2019

PACE / State of CA / State of FL
This “Phlebotomy” webinar will provide an introduction to cost of quality. The main components of the presentation will include discussions on the cost of attaining quality and the cost of poor quality.

By MCL Education • February 27, 2019

PACE / State of CA / State of FL
This “Continual Improvement” webinar will provide a method of analysis for determining a test-cost budget that is aligned with the new Medicare reimbursement plan under the Protecting Access to Medicare Act of 2014.

By MCL Education • December 12, 2018

PACE / State of CA / State of FL
This “Continual Improvement” webinar will provide several practical techniques to improve employee engagement. With a little preparation and a few minutes each day, lab managers or those in other leadership roles should be able to improve the level of employee engagement on their teams.

By MCL Education • September 12, 2018

PACE / State of CA / State of FL
This “Phlebotomy” webinar will provide an update of litigation trends affecting phlebotomists.

By MCL Education • August 22, 2018

PACE
These “Customer Service” modules are a tool to enhance interactions with your clients and build an exceptional customer service experience.

By MCL Education • July 23, 2018

PACE / State of CA / State of FL
This “Continual Improvement” webinar discusses the use of a balanced scorecard, a strategic planning and performance-management tool.

By MCL Education • June 30, 2018

PACE / State of CA / State of FL
In this month’s “Virtual Lecture,” James Hernandez, M.D., expresses the importance of safety and why it is integral in processing and phlebotomy.

By MCL Education • June 14, 2018