Laboratory/Patient Safety/Quality

PACE / State of CA / State of FL
This "Continual Improvement" webinar will discuss how the COVID-19 pandemic has been fast and furious but has also been an incredible learning opportunity. It has presented a variety of challenges as it has unfolded during the last year.

PACE / State of CA / State of FL
This "Phlebotomy Webinar" will discuss the various types of swabs that can be used to collect specimens for SARS-CoV-2 molecular testing.

PACE / State of CA / State of FL
This "Continual Improvement" Webinar will provide an overview of how Mayo Clinic Laboratories worked together as a team to address the Global Pandemic.

PACE / State of CA / State of FL
This "Continual Improvement" Webinar will provide an overview of new regulatory changes and issues having the potential to affect laboratory operations.

PACE / State of CA / State of FL
This “Phlebotomy Webinar" will discuss the what and why of quality metrics and indicators and how to determine which indicators to monitor.

PACE / State of CA / State of FL
This “Phlebotomy Webinar” will focus on the role of the phlebotomist and the changes adapted to provide service safely to COVID positive patients in different service areas (ED, ICU vs General floors).

PACE
In this month's "Virtual Lecture," Ann Moyer, M.D., Ph.D. describes how Pharmagenomic and therapeutic drug monitoring tools aid medical providers in selecting drugs and doses to maximize efficacy while minimizing toxicity for mental illnesses, including depression.

PACE
These "Customer Service" modules are a tool to enhance interactions with your clients and build an exceptional customer service experience.

PACE
This "Continual Improvement" Webinar will highlight differences in proficiency testing practices in laboratory networks, discuss possible pitfalls and strategies to reduce risk, and examine regulatory changes and ways to adapt to them at the network level.

PACE / State of CA / State of FL
This "Phlebotomy webinar" focuses on the origins of difficult collections and the situations that result in them.

PACE / State of CA / State of FL
This "Phlebotomy webinar" will discuss ethical issues frequently faced by phlebotomists.

PACE / State of CA / State of FL
In this "Continual Improvement" webinar, we will discuss the basic framework for investigating, designing, and documenting a laboratory design or redesign project.

R. Ross Reichard, M.D., DLMP Vice Chair of Quality and Associate Chair of Practice, recently contributed to a College of American Pathologists (CAP) article in CAP Today. The article, "How the Laboratory Drives Patient Satisfaction," explores the myriad ways laboratories can monitor and improve the patient experience.