Laboratory/Patient Safety/Quality

PACE / State of CA / State of FL
This “Phlebotomy webinar” focuses on the origins of difficult collections and the situations that result in them.

PACE / State of CA / State of FL
Originally presented March 11, 2020
This “Continual Improvement” Webinar will highlight differences in proficiency testing practices in laboratory networks, discuss possible pitfalls and strategies to reduce risk, and examine regulatory changes and ways to adapt to them at the network level.

PACE / State of CA / State of FL
This “Phlebotomy webinar” will discuss ethical issues frequently faced by phlebotomists.

PACE / State of CA / State of FL
In this “Continual Improvement” webinar, we will discuss the basic framework for investigating, designing, and documenting a laboratory design or redesign project.

R. Ross Reichard, M.D., DLMP Vice Chair of Quality and Associate Chair of Practice, recently contributed to a College of American Pathologists (CAP) article in CAP Today. The article, “How the Laboratory Drives Patient Satisfaction,” explores the myriad ways laboratories can monitor and improve the patient experience.

PACE / State of CA / State of FL
In this month’s “Virtual Lecture” learn what it takes to develop an onboarding program for new supervisors and managers while exploring the importance of supporting your new leaders.

PACE / State of CA / State of FL
This “Continual Improvement” webinar will assist leaders in contemplating their current leadership styles and developing their potential for growth.

PACE / State of CA / State of FL
This “Continual Improvement” webinar will take a closer look at the different Clinical Laboratory Improvement Amendments (CLIA) roles and responsibilities.

PACE / State of CA / State of FL
This “Phlebotomy” webinar will provide an introduction to cost of quality. The main components of the presentation will include discussions on the cost of attaining quality and the cost of poor quality.

PACE / State of CA / State of FL
This “Continual Improvement” webinar will provide a method of analysis for determining a test-cost budget that is aligned with the new Medicare reimbursement plan under the Protecting Access to Medicare Act of 2014.

PACE / State of CA / State of FL
This “Continual Improvement” webinar will provide several practical techniques to improve employee engagement. With a little preparation and a few minutes each day, lab managers or those in other leadership roles should be able to improve the level of employee engagement on their teams.

PACE / State of CA / State of FL
This “Phlebotomy” webinar will provide an update of litigation trends affecting phlebotomists.

PACE
These “Customer Service” modules are a tool to enhance interactions with your clients and build an exceptional customer service experience.