Leveraging Lessons from the Past

Sharing lessons learned from past process improvement and other projects conducted at Mayo Clinic.

Hosted the first month of the quarter, from 11:00 a.m.–12:00 p.m. C.T.

Upcoming webinars

What’s New in Quality & Regulatory? (2025)

Register now – Oct. 14, 2025 - PACE/State of FL - This webinar will provide an overview of recent regulatory changes impacting clinical laboratories. This will include the latest updates to Clinical Laboratory Improvement Amendments (CLIA) memos and brochures, the termination of Clinical Laboratory Improvement Advisory Committee (CLIAC) and its impact to clinical laboratories, a summary of the FDA LDT final rule regulatory journey, and a discussion of the shift to announced inspections.

By MCL Education • October 14, 2025

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Additional dates to be added soon

On demand webinars

Lab Billing, Coding, and Compliance: A 2025 Overview
July 8, 2025

PACE/State of FL - Critical topics essential for laboratory billing, coding, and compliance.
Case Studies in Laboratory Safety
April 8, 2025

PACE/State of FL - This webinar will provide a review of several real-life laboratory safety events. The presentation will outline the scenarios, the lessons learned and look at ways future incidents can be prevented. We will also discuss ways to create effective corrective and preventive action plans.
Autopsy Lab – Lean Transformation
November 14, 2024

PACE/State of FL - An in-depth look at the efforts to improve the efficiency and effectiveness of the Autopsy Lab through Lean principles.
What’s New in Quality and Regulatory? [2024]
August 14, 2024

PACE/State of FL - An overview of recent operational updates to the Clinical Laboratory Improvement Amendments (CLIA) and administrative process changes in the Centers for Medicare & Medicaid Services (CMS).

The Quality Auditor Role — Assessing the Laboratory
July 9, 2024

PACE/State of FL - Internal assessments are integral to a laboratory’s quality management system (QMS).
Problem-Solving Thinking: An Overview of DMAIC, A3, and PDSA
January 31, 2024

PACE/State of FL - What problem-solving thinking is, as well as an overview of what DMAIC, A3, and PDSA problem-solving approaches are to support your quality and continuous improvement journey.

Manage to Reimbursement 
January 9, 2024

PACE/State of FL - This webinar will provide a methodology for laboratory leadership to review their test menu for assays that most impact the financial health of their laboratory.

Laboratory Nonconformance (Event) Management
October 25, 2023

PACE/State of FL - This “Continual Improvement” webinar provides an overview of the event management process deployed by the Mayo Clinic Department of Laboratory Medicine and Pathology.
What’s New in Quality and Regulatory? [2023]
September 13, 2023

PACE/State of FL - An overview of the most common CLIA deficiencies in 2022 and ideas for avoiding noncompliance. The presenters will also review new CMS rules for remote review that were published at the end of the COVID-19 public health emergency and provide an update on efforts to reform the Protecting Access to Medicare Act (PAMA) provisions that are used to calculate laboratory reimbursement.