MayoACCESS Update Requirements

Outage Notice: MayoACCESS will be unavailable during the system upgrade on Sunday, October 15, between 12 p.m. and 10 p.m. CT.

To prepare for the upcoming MayoACCESS 9.0 release, you must update your browser and system settings. MayoACCESS 9.0 is no longer compatible with Internet Explorer versions prior to 9.0. It is recommended that systems use Internet Explorer Version 11 to securely order tests and view results in the MayoACCESS application.

What happens if I do not update my workstation?
MayoACCESS 9.0 may not function properly and will not be secure if these updates are not completed prior to the October release.

What if I have already updated my workstation?
No action is required. However, MayoACCESS 9.0 is available for testing at To verify your normal workflow, you can create a new order and view test results in the test environment.

To verify or update your browser and system settings, complete the following tasks:

Verify Your Internet Explorer Version

To verify your Internet Explorer version, go to Internet Explorer and click Help > About Internet Explorer. If you are not using Internet Explorer 11, you must update your browser.

Turn Off Internet Explorer Compatibility View

Internet Explorer compatibility view should be turned off for To turn off compatibility view, complete the following steps:

  1. Press the Alt key to display the Menu bar, or right-click the address bar and select Menu bar.
  2. Click Tools > Compatibility View settings.
  3. If necessary, remove from the list of websites enabled for compatibility view.

Note: You might need to contact your network administrator to change the compatibility view settings.

Verify Your MeadCo Version

To check the MeadCo version on your system, complete the following steps:

  1. Click Start > Programs > Mead and Company > License Manager.
  2. On the “Installed Licenses” page, click the question mark.
  3. On the “What’s This?” page, verify that you have MeadCo License Manager, version 7,5,0,20.

To upgrade, refer to Installing MeadCo ScriptX ActiveX Control in the MayoACCESS Setup Guide.

If these settings are not changed, the following pop-up will appear before you log in and you might encounter problems with MayoACCESS.

For more information, contact Customer Service at 800-533-1710.

April Josselyn

April Josselyn is a Marketing Channel Manager at Mayo Clinic Laboratories. She has worked at Mayo Clinic since 2012. Outside of work, April enjoys the outdoors and being "hockey mom" for her two sports-crazed boys.