1.

What brought you to Mayo Clinic, and how long have you worked here?

A recruiter contacted me through LinkedIn and asked if I would be interested in learning about a position with the Hospital Sales division of Mayo Clinic Laboratories (MCL). When I heard “Mayo Clinic,” I was immediately interested and wanted to know more. The idea of Mayo Clinic having a presence in Ohio intrigued me, and as I learned more about the role and MCL, I knew I wanted to be a part of this organization. Following the interview process and meeting the team, I officially joined MCL in late May 2022.

2.

What’s your current role and what does a typical workday look like for you?

I serve as a hospital account executive (HAE). While there isn’t a typical day for HAEs, each day is centered on our current and prospective clients. Every day, I do my best to promote Mayo Clinic’s core values and support community-based healthcare and integrated delivery systems through MCL’s sales and services.

3.

How do you think your work benefits providers and patients?

I am charged with helping hospital executive leadership understand the value of their laboratories and the significant role they play in delivering high-quality healthcare to patients within their hospital network. MCL supports hospital systems by offering testing for the most complex cases. This support allows hospital labs to focus on routine testing, thereby enhancing efficiency and profitability to ensure that testing opportunities remain accessible to patients.

4.

Is there anything about you or your job that others may find surprising? 

One surprising aspect is that I don’t have a background in the laboratory industry. However, MCL provides HAEs with intensive training before they enter the field. This training equips us with knowledge about the lab world and how MCL solutions empower our clients to maximize their labs, ultimately providing top-notch patient care. It’s a testament to the comprehensive support and expertise we receive, even without prior lab experience.

Another surprising aspect of the HAE role is the high level of collaboration it entails. HAEs serve as the quarterbacks of local area teams, coordinating client meetings and driving sales. They must understand MCL resources to ensure efficient service. For instance, when clients upgrade their test ordering software, I connect them with our internal project team. Similarly, if a client seeks revenue stream expansion, I facilitate discussions with an MCL outreach specialist for potential partnerships.

5.

Which part(s) of your job is the most challenging, and why?  

Our jobs exist because of our clients and their patients. They all present with unique needs, so an important aspect of my role is effective communication to help clients understand how partnering with MCL helps them achieve their goals. The most challenging aspect of my role is securing an audience with the appropriate hospital executive leader to effectively communicate our shared value of “the needs of the patient come first,” and that we’re here to help them save and improve more lives.

6.

What gives you meaning and purpose in your work?  

There are estimates that around 70% of the data in a patient’s medical record pertains to the laboratory. Every test forwarded to MCL by our clients is connected to a patient. What we do in the field has a bearing on diagnosis and treatment. This is what motivates me to connect with our clients and help them provide quality medical care for their patients.