Delivering value beyond the test result

Global logistics and shipping

We develop unique relationships with each client to individualize logistics support, which is coordinated by a regional service specialist who ensures a seamless process before the first patient specimen is sent. Our specialists collaborate with packaging suppliers to create unique solutions that extend the stability of specimens traveling around the world.

These experts ensure specimens are handled carefully and efficiently through close connections to shipping carriers. The air carriers we work with are experienced with processing clinical specimens.

Optimized, expeditious processing

We recognize many medical conditions have a window of opportunity for best possible outcomes. Our tests and processes are optimized to better serve patients and deliver results with outcomes in mind. We do not triage specimens across a network of labs or use a batch-testing business model. Result turnaround times are expedited by:  

• Running tests continuously – your samples are processed alongside those from Mayo Clinic.
• A testing approach that incorporates comprehensive panels and algorithms when appropriate.
• Utilization of Lean and Six Sigma processes.

Reliable connectivity

We offer technology solutions to help our clients connect to us, including a secure online portal with interfacing capabilities that allows you to easily order tests and receive results. Our solutions include:

• Client-friendly test ordering through MayoLINK, which is available in eight languages.
• Expansive website with links to our open access test catalog, which is updated daily and features comprehensive clinical information, including specimen requirements; clinical and interpretative information; performance; sample test reports; setup files; and pricing.
• 30 country-specific toll-free numbers.