Dealing with Difficult Employees and Enhancing Employee Engagement


Virtual Lecture

Expires: August 24, 2024

Overview

This month’s “Virtual Lecture” discusses how building teams includes employee growth, engagement, and communication. In this presentation, Linda Backus and Jennifer Storlie will discuss various tools and training techniques, and how to address difficult employees.

Presentation

Length of Video: 45 minutes

Presenters

Linda Backus profile

Linda Backus 

Education Specialist I
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota

Jennifer Storlie

Operations Manager of Inpatient Laboratory Services
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota

Learning objectives

Upon completion of this program, participants should be able to:

  • Identify ways to increase employee engagement.
  • Recall various ways to enhance communication skills.
  • Acknowledge employee behaviors and hold them accountable when necessary.

Intended audience

This program is appropriate for clinicians, pathologists, medical technologists, nurses, pharmacists, and other allied health staff.

Credit

The following types of credit are offered for this program:

ASCLS P.A.C.E.®

Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of 1.0 P.A.C.E.® contact hour.

State of Florida

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the Clinical Laboratory Sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance, and Safety credit. This program has been approved for 1.0 contact hour.

To obtain credit


1. Watch the video.

2. Complete the post-test and evaluation that launches immediately following the video.

3. Generate and print your certificate(s).

Level of instruction for this program is basic.

Faculty disclosure


Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.

Questions?

Contact us: mcleducation@mayo.edu

Image credit: Getty Images

MCL Education

This post was developed by our Education and Technical Publications Team.