Articles

Discover five simple steps to start developing the knowledge and skills to drive financial success for your laboratory outreach program.

Discover a checklist designed to help you create a positive experience that makes your lab patients’ preferred destination for laboratory services.

Effective communication in laboratory outreach hinges on understanding what to share, who needs to hear it, and how urgently it must be conveyed.

Launch or refresh your lab newsletter with five key steps to engage, inform, and build stronger connections with your audience.

The laboratory test catalog is no longer just a reference list — it’s a strategic asset. By expanding its content, laboratories can improve satisfaction and experience.

When introducing a new initiative in the medical laboratory environment, effective change management is essential.

Learn the five elements essential to successfully implementing a complex outreach program project and what is at risk if you miss an element.

Communication is a critical component of success. Laboratory outreach leaders can foster truly effective communication with five simple steps.

Despite our best efforts, customer service failures do happen, but good service recovery tools can turn failures into positive customer experiences.

Excellent customer service flows from three foundational elements: organizational alignment, engaged employees, and the right systems and facilities.

Surveys are crucial for strengthening laboratory operations. Get insights for how to make them as effective as possible.

A pathologist’s collaboration with the outreach team and referring physicians strengthens the program and provides the best service for patients.

With updates expected to federal compliance guidance for laboratories in 2025, now is a great time to revisit existing guidelines and plans.