Phlebotomy 2023

Empowering Our Employees During Challenging Times

This two-day conference will offer the opportunity to learn techniques for staffing, engagement, and retention to help empower employees. Attendees also will learn about building resiliency and managing change. Additionally, attendees will learn about pediatric comfort techniques; creating a safe environment while dealing with difficult patients; recruiting initiatives and training; and difficult sticks. An interactive session will give participants the opportunity to submit difficult phlebotomy cases ahead of time. These will be addressed during the live program. Finally, there will be a question-and-answer session featuring a panel of phlebotomy supervisors, phlebotomy educators, and human resources staff. 

The conference format balances topics of general interest, which are presented in large-group sessions, with breakout sessions and tours geared toward specific areas of interest.

Accessibility statement: The Mayo Clinic College of Medicine & Science (MCCMS) strives for inclusive learning and training environments.  If you experience or anticipate experiencing any disability related barriers, please contact Disability Access Services at

Conference Information

Date: April 20-21, 2023

Location: Hilton Downtown Mayo Clinic Area, Rochester, Minnesota

Note: This program will be in person only and will not be live streamed. Select recorded presentations will be available following the live event.

Presented by: Mayo Clinic Laboratories

Questions: Contact the Education Department at 800-533-1710 or 507-284-3156, or email

Intended audience: This conference is designed for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient care staff involved in specimen collection.


Learning objectives

Upon completion of the conference, participants should be able to:

  • Identify innovative ways to deal with staffing, retention, and employee engagement.
  • Discuss strategies you can use to keep yourself and your team healthy during a rapidly changing environment.
  • Solve difficult cases in phlebotomy through interactive sessions.
  • Identify ways to create a safe environment while dealing with difficult patients.
  • Share best practices and provide networking opportunities with other attendees from across the country.


Thursday, April 20, 2023

7:50 a.m. | Welcome

8 a.m. | Staffing, Engagement, and Retention and Ways You Can Influence It

10:50 a.m.–12:15 p.m. | Breakout Sessions and Tours

12:15–1:15 p.m. | Lunch

1:15–2:30 p.m. | Breakout Sessions and Tours

2:50–4:05 p.m. | Breakout Sessions

4:30–5:30 p.m. | Welcome Reception  

5:30–6:30 p.m. | Historic Mayo Trolley Tour (optional, pre-registration required)

Friday, April 21, 2023

7:50 a.m. | Opening Remarks

8 a.m. | Top Gun Phlebotomy

9:35–10:50 a.m. | Breakout Sessions and Tours

11 a.m.–12:15 p.m. | Breakout Sessions and Tours

12:15–1:15 p.m. | Lunch

1:15–2:15 p.m. | Ask the Experts Panel 

  • Featuring: Phlebotomy Supervisors, Phlebotomy Education, and Human Resources  

2:15–2:30 p.m. | Closing Remarks/Adjourn

Breakout sessions

The following six breakout sessions will be offered during the conference. Please note that tours are available at the same time as breakout sessions, so you will need to select one or the other to attend. You will have the opportunity to choose the sessions you would like to attend when you complete the online registration form.

Creating a Safe Environment While Dealing with Difficult Patients

Phlebotomists interact with people of all ages, backgrounds, and beliefs on a daily basis. While most interactions go smoothly, unfortunately others may be confusing or upsetting. It can be difficult to know what our role is as phlebotomists if a patient or co-worker makes a discriminatory or hurtful remark. Phlebotomists are a vital part of a care team and should feel empowered to be champions for inclusion and equality in the workplace. This session will examine real-world situations phlebotomists have faced and will provide tools to handle those instances with professionalism and grace.

Where Have All the People Gone? Top Recruitment Strategies to Increase Workforce Stability

In a competitive job market it can be a challenge to find and retain quality phlebotomists. Together we will explore options for recruitment, in addition to phlebotomy education and training opportunities.

Pediatric Comfort Techniques

This interactive session will explore different tools medical professionals can use to help reduce fear and anxiety associated with lab draws, IV starts, and other health-related procedures in pediatric patients. Suggestions for building rapport quickly, demonstration of comfort positions, tips for procedural preparation, and the secrets of magicians will be shared. Attendees will have the opportunity to try out various techniques they learn, as part of a hands-on experience. The tools from this session will help you succeed in your practice and improve the overall medical experience for pediatric patients. 

Time is of the Essence: The Importance of Timed Blood Collections

The timing of blood collection is an important consideration for some clinical laboratory tests, and phlebotomists play a crucial role in providing the right samples at the right time.  Specimens may be obtained at a certain time of day or at a certain interval after another event. This can include therapeutic drug monitoring, glucose monitoring, blood cultures, and other laboratory tests. Accurate interpretation of test results can only be accomplished if these specimens are collected within a defined window of time.

Strategies for Success When Collecting Difficult Venipunctures

In this presentation we will discuss difficult collections. You will learn the importance of experience, mindset, and utilizing resources to be successful at collecting difficult venipunctures.

Building Resiliency and Managing Change

We are at a unique point in time, with changes occurring almost continuously. This session will describe a structured approach to managing changes in the workplace. We will discuss strategies you can use to prepare yourself and others for changes. Finally, we will explore strategies to keep yourself and your team healthy during these challenging times.


Five tours will be offered during this conference, with one additional tour available after conference hours. Please note that breakout sessions occur at the same time as some of the tours, so you will need to select one or the other to attend. When registering online, you will be able to choose from the following:

  1. Pediatrics: Outpatient pediatric phlebotomy area, Mayo Clinic Building, 16th Floor
  2. Desk C, Central Clinical Laboratory, Central Processing: Outpatient drawing area, laboratory processing area, and testing area, Hilton Building, Subway Level
  3. Mayo Clinic Laboratories Reference Laboratory: Reference laboratory for Mayo Clinic, Superior Drive Support Center
  4. Eisenberg/Charlton Buildings: Inpatient Lab Services/Charlton Outpatient Lab Services, Eisenberg Building, Lobby Level
  5. Mayo Clinic Heritage Hall: Mayo Clinic historical artifacts, films, and interactive displays, Mayo Building, Mathews Grand Lobby


Mayo Historic Trolley Tour: Catch a ride on a vintage red trolley for a narrated city tour featuring Mayo historical sites! Explore the early years of the world-famous Mayo Clinic, while experiencing the homes and lives of pioneering doctors on this relaxing, entertaining, and informative trolley tour. This is an optional tour that will be offered following the reception on Thursday evening from 5:30-6:30 p.m. Pre-registration is required for this event and costs an additional $15 to attend.


Course Directors

Brad Karon, M.D., Ph.D.

Brooke Katzman, Ph.D.

Jeff Meeusen, Ph.D., DABCC

Planning Committee

Linda Backus

Sharon R. Johnson

Todd Juen

Erin Peper

Jennifer Storlie

Mayo Faculty

Linda Backus

Joe Carter, CPT(NHA)

Adrian Dingley, M.S.

JoEllen Frain

Linde Gove, M.A.

Deb Hagen Moe, M.Ed.

Danielle Hoffman, CPT(NHA)

Anthony Jackson, CPT(NHA)

Brad Karon, M.D., Ph.D.

Brooke Katzman, Ph.D.

Jennifer Koop

Jeff Meeusen, Ph.D., DABCC

Claire Nameth, CCLS

Erin Peper, M.S., PBT(ASCP)

Leah Riese, PBT(ASCP)

Shelby Ristau, CPT(NHA)

Jenn Rodemeyer, M.A., CCLS

Joe Swicklik

Ida Wipf

Christopher Yoch



Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of 9.0 P.A.C.E.® contact hours.

State of California

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for the State of California. This program has been approved for 9.0 contact hours.

State of Florida

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the clinical laboratory sciences for the State of Florida. The Florida Board of Clinical Laboratory Personnel has designated this program for 6 contact hours of General credit and 3 contact hours of Supervision/Administration, Quality Control/Quality Assurance, and Safety credits.

Travel and accommodations

Blocks of rooms have been secured for participants and their guests with special conference rates at the hotels listed below. Reservations can be made using the below links.

The hotels listed are connected by skyway to conference facilities, downtown shops, and restaurants. The Hilton Rochester Mayo Clinic Area is the location of this year’s conference. Group rates will not be available after Wednesday, March 29, 2023.

There are various ways to travel to Rochester, Minnesota. Please visit Experience Rochester for information on flying and shuttle services available.

Hilton Rochester Mayo Clinic Area

10 East Center Street

Rochester, Minnesota 55904

$219 single/double — Standard

Hilton Garden Inn Rochester Downtown

225 Broadway Ave S

Rochester, Minnesota 55904

$145 single/double — Standard


The cost to attend the full two-day conference is $550. A single day registration option is available for $300. An optional Mayo Historic Trolley tour is available as an add-on for $15. Costs incurred by the registrant such as airline or hotel fees or penalties are the responsibility of the registrant.

Cancellation policy and fine print

If you cancel your participation in this conference on or before March 30, 2023, your registration fee, less a $75 administrative fee, will be refunded. Mayo Clinic Laboratories' Education Department must receive written notification of your cancellation. No refunds will be made after March 30, 2023.

Mayo Clinic Laboratories reserves the right to cancel or postpone any conference due to unforeseen circumstances. In the unlikely event Mayo Clinic Laboratories must cancel or postpone this conference, Mayo Clinic Laboratories will refund the registration fee but is not responsible for any related costs, charges, or expenses to participants, including fees assessed by airline/travel/lodging agencies.

Lodging and travel arrangements are the sole responsibility of the individual registrant.

Mayo Clinic Laboratories is not responsible for expenses incurred by an individual who is not confirmed and for whom space is not available at the meeting. Costs incurred by the registrant such as airline or hotel fees or penalties are the responsibility of the registrant.